English    🌐︎    العربية

Refund policy

Return & Refund Policy 

Last updated: October 13, 2026

1. Change-of-Mind Returns

  • Request a return within 48 hours of receiving your order.
  • The device must be unused (never plugged in), in its original box, with all parts and accessories included.
  • We arrange the courier pickup. An AED 20 pickup fee is deducted from your refund.
  • The original delivery fee is non-refundable.

2. Non-Returnable Items

  • Glue boards and refills, once opened or used
  • Replacement UV bulbs, once opened
  • Sale and clearance items (unless defective)

3. Damaged, Defective, or Wrong Items

  • Report the issue within 48 hours of delivery, with photos or a video.
  • We collect the item free of charge and send a replacement.
  • If a replacement is not available, you receive a full refund, including the delivery fee.

4. Exchanges

  • Exchanges for a different model are accepted within 48 hours, under the same condition rules as returns.
  • If the new item costs more, you pay the difference. If it costs less, we refund the difference.
  • The AED 20 pickup fee applies to change-of-mind exchanges.

5. Cancellations

  • Cancel free of charge any time before your order ships.
  • Once shipped, the order is handled as a return under Section 1.

6. Refunds

  • We inspect returned items within 3 business days of receiving them and notify you of the result.
  • Approved refunds are issued within 7–14 business days:
    • Card / online payments: to the original payment method
    • Cash on Delivery: by bank transfer (we will ask for your IBAN)
  • Your bank may need extra time to show the refund. If you haven’t received it after 14 business days, contact us.

7. How to Start a Return, Exchange, or Cancellation

  1. Message us on WhatsApp: +971 50 790 2219 (main channel), or email info@alshabah.ae.
  2. Share your order number and the reason (with photos if the item is damaged or defective).
  3. We confirm eligibility and arrange the pickup.

Please don’t send items back without contacting us first.

8. Your Legal Rights

This policy does not limit your rights under UAE consumer protection law, including rights related to defective goods, goods not as described, or goods not delivered as agreed.